I really wish the people at gametap took our concerns seriously. Most of the time when there is a large outcry because of changes like the ones around gametap, corporations either come out and explain themselves, meet us half way, or give in. Around here it feels like we are being flat out 100% ignored, and told to post in a 500 post topic that will likely never be read. The only communication we get is from the moderators LittlestCthulhu and macnbc and I feel like they look at us like whiny brats. The both continuously post saying those of posting on the forums represent a small number of users. That things will be better in a month when people get over it.

The only time I feel I've even seen LittlestCthulhu speak freely about this thing was laughing and praising a joke mocking the complainers.
the-new-gametap-song-t32917.html

Obviously given enough time without change everyone who complains will be gone, but I have a hard time leaving that easily. I loved what gametap was, and I participated in its community even though i read a lot more then I typed. I'm a loyal person for stuff like this. To lose everything I loved about it so suddenly over night without much word as to why just doesn't feel right. Maybe that is why I haven't just left after 2 months of this stupid new player.

We are reading your concerns, and we're moving to fix what we can as quickly as possible. But a lot of things will take time, and others just aren't an option. We are not going to be bringing the old player back, for example. We have fixed a great deal of bugs since launch, but they were mostly behind the scenes things, and as a result, the number of errors has gone way down. Our next big patch is a couple weeks out still, but it should have a few big features back that people have been asking for.

I listen to literally every post made on the forum, and I take your concerns very seriously. Did you have a question that I missed? If I don't answer a question it usually because I don't have an answer or have nothing useful to contribute.

As for the forums representing a very small segment of the user base, that is completely truthful. When a user claims that "no one can play any games", it is plain misinformation, I just don't want people to get the wrong impression based on that misinformation.

I've only been a member of GT for about 18 hours. And of that only 6 hours awake. During the 6 hours I started mt scipt yesterday. I managed to download 1.1 gig of torment which won't play. 1.3 gigs of thief which won't play. Of that 6 hours at least 3 were spent searching the tech data base and the tech forums. I Tryed to down load dirt last night. A 6 gig game after 9 hours of down loading I find a error. And only 4.4 gigs of the game has down loaded.
After what is working on 7 hours of wake time on this scipt I need to file like 5 tech support request. Slow down load speed. I know its not my connection. It takes me like 1 and 1/2 hours to down load a 6 gig game from a direct to drive site not 9+. Torment gave a XY error I down loaded GT fix Ran it said drives were remaped. Tryed torment again. It game me a assertion error. The browser games lock up explorer. While trying to use the up and down keys or mouse for some games my browser page wants to scroll up and down.
Since I have joined I have spent most of my time in the forums and seen lots of these post. The pc gaming buissness has gotten as bad as america politics. You don't own pc games when you buy them. So you can't resale them. But the same game made by the same company on a console you can own.
This online gaming crap its just that. DDO I canceled my scipt after a year with them still had 2 weeks left on it. But they stoped me from playing the day I canceled. No refund either.
I played eve online all of 2 weeks the lenght of time it took to get a tech reply. Quit that one to.
I would go on but there is a problem with post and it can't managed to stay scrolled down so I can see what I am typing.

I really don't understand why some people are having such problems! I mean my Gt works just fine for me. Not every game plays mind you but I just shrug assume there is some compatibilty problem with my hardware and go try one of the other 1000+ games. I feel for those of you that can't get any enjoyment out of GT becase it really is a great service and a great value. I just wished peolpe would think before they post. I admire the mods (especially the volunteers) that still respond to the the massive "I hate the plugin/I want the player back" thread. I stopped checking it awhile ago.
My point is you have 3 options:
1. Continue paying for GT and working with the techs to try and fix your problems.
2. Continue payinf for GT and play what you can get to work while waiting for updates and patches.
3. Quit paying for GT, ask for a refund and check back in a few months to see how things are.

Or to put it bluntly. If you are going to leave then leave and stop telling us about it! But if you want help with your problems then there are several people here (mods and posters) that are willing to help you.

I'd love to use the service. But Ive encountered nothing but problems with it. If you can help me please do I have a junk HP with 2 duel core @ 2ghz 3 gigs of ram 10 mb internet connection. 512 meg ati 2600 hd video card. Ive tryed down loading with fire wall on and off. It took about 5 or 6 hour to download. 2.4 gigs of games I've got around 10 hours in a 6 gig game with 1.8 gigs left. If i could down load faster then I'm sure I could find a game to play. Any suggestions?

Glad to here it! Unfortunatley I'm not one of the computer savy posters that can help you besides telling you to put in a support ticket. I'm sure Freyar, Goldenspiral, Lil C or others will help you if they can. Sorry to put you on the spot guys. Its still early just early give it some time. But have you tried downloading a really small game just to see if it would play?

Yes I did. I got Deus Ex to play. And I have filed a tech ticket on the down load speed. And I posted on the tech forum about it which adminstrator did reply.
I'll be honest I don't know a whole lot about computers. They way I Understand his post even if I get the speed he is getting I'm looking at some very long download times. I can up my internet connection to 20mb with a phone call. But i don't think it will help. Internet connection was why I left eve online.

Here is the post

Typically the download speeds start off slow but then pick up over about 5-10 minutes.
Also GT measures in KiloBytes/sec, ISPs measure in Kilo (or mega) bits. Yesterday i was getting ~250-300Kbytes/sesc from GT, not bad (It's a smooth 2-3 megabits.)
So I would, Start the download,
Walk away (this is key)
Come back in about 20 mintues and see if the speed is still slow.

You might try posting the tech's reply here so others can explain it you. But if your main problem is your download speed then I believe that issue is mainly on your end. Are you still using dial-up by chance?

No dial up. Cable connection no router. Just using windows vista fire wall. I can down load a 5mb song in like 30 seconds. A 1 gig demo. In about 10 to 15 mins. I just bought World in conflict from game stop about a month ago. Around 6 gigs took about 1 and a half hours to download and install / patch. I have right at 11 hours now in dirt down load a 6 gig game.With a eta of almost 3 hours left . At around 100KB/sec

thepotatoman wrote: I really wish the people at gametap took our concerns seriously. Most of the time when there is a large outcry because of changes like the ones around gametap, corporations either come out and explain themselves, meet us half way, or give in. Around here it feels like we are being flat out 100% ignored, and told to post in a 500 post topic that will likely never be read. The only communication we get is from the moderators LittlestCthulhu and macnbc and I feel like they look at us like whiny brats. The both continuously post saying those of posting on the forums represent a small number of users. That things will be better in a month when people get over it. The only time I feel I've even seen LittlestCthulhu speak freely about this thing was laughing and praising a joke mocking the complainers. the-new-gametap-song-t32917.html Obviously given enough time without change everyone who complains will be gone, but I have a hard time leaving that easily. I loved what gametap was, and I participated in its community even though i read a lot more then I typed. I'm a loyal person for stuff like this. To lose everything I loved about it so suddenly over night without much word as to why just doesn't feel right. Maybe that is why I haven't just left after 2 months of this stupid new player.

I just this moment read LittlestCthulhu's song after seeing your post.
I may not be the most active participant (in fact, I may be one of the -least- most active forumers), but that song was not only dismissive of our preferences as customers (which should be the 3rd concern of any company (after bug-free-ness and profitability)), but actually offensive and dismissive.

I actually recieved my year's gametap subscription as a birthday present.
At the time, it may have been the best present I ever got.
Now, I hate the browser interface.
And apparently, without my knowledge, (I admitted to laxity in all my forums) moderators are MAKING FUN OF US?
Inappropriate, Offensive, and not to mention Hurtful.

I have been made fun of before,
My hobbies, my love of reading, and my love of gaming,
but never before have I paid for the "privelege" of suffering an insult.

~~Matt
[A Previously Satisfied Customer]

LittlestCthulhu wrote: As for the forums representing a very small segment of the user base, that is completely truthful.

The forums are a very small segment of the user base, definitely. But they represent a much larger portion of the userbase. Your example of a user's wrong assertion is irrelevant to that point I believe.

I agree that not getting any feedback from GameTap is frustrating. Let us know about the fixes in the make, what's coming in the upcoming patch, what's definitely on the todo list and what is not. The only "official feedback" I could find was that the old player isn't coming back.

The sound option on browser games for instance; the only thing I got on it from LittlestCthulhu was "It might or might not be in the next patch", which isn't very clear. It wasn't in the patch, and I can only assume it might or might not be in the next patch. That's not a criticism towards you LittlestCthulhu, I assume you don't get any more information yourself. In this way, I don't feel taken seriously by GameTap, because they leave us in the dark.

I don't mean to hate on GT here, and I'm not threatening to leave, but I just wish communications were clearer. What would be truly mega super duper ossom would be a list of issues/updates/addons that people could vote on in terms of priority for GT.

Okay calm down! First off it is not Lil C's song! He mearly commented on it! He even went on to say he is losing sleep over the problems you all have been having! I'm sorry ya'll are having problems but attacking teh mods isn't going to solve anything. But working with them might!

Auriel013 wrote: I just this moment read LittlestCthulhu's song after seeing your post. I may not be the most active participant (in fact, I may be one of the -least- most active forumers), but that song was not only dismissive of our preferences as customers (which should be the 3rd concern of any company (after bug-free-ness and profitability)), but actually offensive and dismissive.

Uh, if you look at the post he linked to, the song was written by somebody else who isn't staff/moderator. Not any one of us is making fun of you.

I can confirm that as of last week the GameTap download speeds were routinely only 25-50% of what i'd get from other download-to-own game sites and other misc downloadable content. I don't think it's a specific technical error since it's always been kidna crappy like that for me (and only GameTap)

Let me point out also LC has a history of lashing out at paying customers, i.e. the email he sent me calling me names that will appear on my local news....

gumford wrote: Let me point out also LC has a history of lashing out at paying customers, i.e. the email he sent me calling me names that will appear on my local news....

I find this highly suspect. Both the slander against Lil C and the fact that a news program would actually air your rantings. I suspect this is all just another attempt at trolling.

Deathknight928 wrote: gumford wrote: Let me point out also LC has a history of lashing out at paying customers, i.e. the email he sent me calling me names that will appear on my local news.... I find this highly suspect. Both the slander against Lil C and the fact that a news program would actually air your rantings. I suspect this is all just another attempt at trolling.

LC probably used the word troll in the e-mail.

Stop sniping at each other people, it will only cause thread to be locked.
(And yes, it was troll. I am curious how many members we've gained on the forums that aren't used to internet parlance and think that's anything more negative than it is which is really "aggitator.")

I'm sorry for the confusion, "troll" is not name calling it is common internet terminology. Hopefully this will clear things up http://en.wikipedia.org/wiki/Internet_troll

macnbc wrote: Auriel013 wrote: I just this moment read LittlestCthulhu's song after seeing your post. I may not be the most active participant (in fact, I may be one of the -least- most active forumers), but that song was not only dismissive of our preferences as customers (which should be the 3rd concern of any company (after bug-free-ness and profitability)), but actually offensive and dismissive. Uh, if you look at the post he linked to, the song was written by somebody else who isn't staff/moderator. Not any one of us is making fun of you.

I was referring to the second post which reefers to the first, which in effect means the post and the meaning behind it (which as Auriel013 pointed out was very anti-consumer) was praised by LC, which is what I took offense to. I guess i should have been clearer though that the song was not written by the moderators.

pyetr wrote: But a lot of things will take time, and others just aren't an option. We are not going to be bringing the old player back, for example.

But why not? Why not bring it up again at least until the website is finished? Actually why build a website at all when almost no one seems to prefer it over the player, even if things worked right. Could someone just please truthfully why it has to be done this way, and only this way, preferably from Metaboli.

Actually telling us we aren't going to bring back the old player no matter what is a huge example of why I feel we aren't being listened to. As if no matter how much customers complain, no matter how many people unsubscribe the company isn't going to give a ****.

And please don't lock this topic, as it is an important one to me, and I don't believe i am being disrespectful. If others get out of hand cant you just delete there posts instead?

thepotatoman wrote: pyetr wrote: But a lot of things will take time, and others just aren't an option. We are not going to be bringing the old player back, for example. But why not? Why not bring it up again at least until the website is finished? Actually why build a website at all when almost no one seems to prefer it over the player, even if things worked right. Could someone just please truthfully why it has to be done this way, and only this way, preferably from Metaboli. Actually telling us we aren't going to bring back the old player no matter what is a huge example of why I feel we aren't being listened to. As if no matter how much customers complain, no matter how many people unsubscribe the company isn't going to give a ****. And please don't lock this topic, as it is an important one to me, and I don't believe i am being disrespectful. If others get out of hand cant you just delete there posts instead?

It has been stated in other threads before that the new website/plugin uses a completely different infrastructure/backend/servers than the old player did, thus rendering the old player incompatible. The servers/backend that the old player used are gone, thus rendering it inoperable. In short, even if Gametap did bring it back, it wouldn't work, and would take an overhaul akin to gutting a building and renovating in order to make it work. It's just simply not feasible with the company's current resources.

LittlestCthulhu wrote: As for the forums representing a very small segment of the user base, that is completely truthful.

Then why the hell do you even allow feedback on message boards, if you aren't going to listen to us because forum posters don't matter? I know my friend who came to gametap on my recommendation doesn't like this new player, and he brought it up before I did. So for every poster that posts there is at least an x number of people who think the same way but never even see the forums. You should also remember forum posters are representative of the group that likes to speak there opinion and spread the word, and lets face it even before the switch gametap's reputation wasn't that good around the internet.

And internet reputation actually is very important on the internet as written up in this new york times article here:

http://www.nytimes.com/2007/07/11/arts/ ... 1game.html

I remember hearing in many video game podcasts people complaining about publishers trying to force higher scores for there game because bonuses are determined almost solely on metacritic scores (not for the PR person, but the executives and lead designers). All that leads me to believe that video gaming is unique in that reputation of quality is integral to success.

Sure I admit if you have a big franchise name attached or "casual appeal" you might still make it, but I think it should be obvious that Gametap has neither of those things.

Because we do listen to your feedback and it does matter. This quote "As for the forums representing a very small segment of the user base, that is completely truthful." is ONLY in regard to the poster claiming that the forums prove that "nobody can play any games". This is completely unrelated to the usefulness of the forums or quality of feedback collected from them. The quote was taken out of context and applied to completely different question.

Watch thy context man, you took that entirely out of context of what LC is saying.
Right above that:

LittlestCthulhu wrote: I listen to literally every post made on the forum, and I take your concerns very seriously. Did you have a question that I missed? If I don't answer a question it usually because I don't have an answer or have nothing useful to contribute.

In your quote LC was talking specifically about the people with technical problems (so when you don't clip the quote:

LittlestCthulhu wrote: As for the forums representing a very small segment of the user base, that is completely truthful. When a user claims that "no one can play any games", it is plain misinformation, I just don't want people to get the wrong impression based on that misinformation.

Context is everything. The Long and the short of it is, they are listening (I know from my converstations with LC) and this bums them out too, and they're doing the best they can. I'm not telling you have to stick it out, that's a choice you'll have to make on your own. (Such is the choice when spending money.)