Hello gametap, I am a fresh new free user and I was going to be a paying customer, too bad you switched to the crappiest interface I've ever seen.

You know what? I'll NOT be your free betatester. Adieu.

I won't stop using gametap, because I already bought my discounted year.
But, even though it probably means nothing, I have to voice my displeasure.
The GameTap player was basically half the reason I got a subscription; instead of having to deal with rentals or browsers, or any other programs, mail, email, or anything, it was all set up into one convenient package.
I had to download a new browser to even play what I'd already downloaded. And I fear that my old files are probably still sitting around somewhere, taking up my RAM and ruining my registry.
Now I have to worry about compatibility, webservers, and updating.
Not to mention that I have downloaded (between 2 internet explorers and a firefox) 7 gametaps. I can only hope that each one overwrote the other, because I cannot afford 6 more background programs.
(Not that three is a significant number, but) All three of my GameTap subscribing friends preferred the old player. And more than my own preferences for browser/program, I shouldn't have to be afraid for my computer, for something I'm paying for.

Thank anyone who may be listening for their time,
~~Matt [A Previously Happy Customer]

Man, I had no clue I was gonna pay $10 a month to test out a product that wasn't ready to be released yet.

I feel like an ass for paying before I actually LOOKED but silly me, I assumed Gametap was still worth my money. This browser plugin is garbage.

That'll teach me. Get in touch with me when they return the client. Until then, Adieu.

In the old player, I liked having the ability to find out the list of games available for each system. The website also used to have this feature, even back in 2006. This helped convince me to join Gametap then because I could quickly see the list of games for the systems I like, such as the Sega Dreamcast. I would like to see Gametap bring back this search option.

Really the new player seems unpolished at best. I mean seriously half the things on there say comming soon, which I'm starting to assume means that they'll show up in a year or two like 64 bit support. Also, unlike with the old player, searching games is now cumbersome at best. I agree with above that it doesn't really seem like it would be that hard to be able to search games by console etc. Also why can't game tap remember which package I signed up for, stop recommending and showing me games I can't play. I can't use premium since I'm on a 64 bit system so why do I have to filter out games with the classic tab when I'm already logged in.
p.s arn't the emoticons a tad redundant not a complaint just an observation
p.p.s. River Raiders is possibly the greatest game ever, I do love the game selection availible in the classic pack just the interface could use some work; I can figure it out but my little one has trouble with the new interface so really I'm kinda mad on her behalf.

WTF happened to GameTap? i have been a Premium subscriber for a few years now. I sometimes go months w/out playing, but then go back again for some fun and it has always been there. But, WOW they botched this up. The old player was great. It gave you so many options and choiced. I liked how it was sorted by Systems...I dont see that option here in the junk browser system. I cant change my display settings either like I could on the old player. This is insane. I am seriously thinking about canceling my Premium subscription. In the past it never crossed my mind, but this change is just to drastic...and for the worst. GameTap, if your listening...i dont see anyone on these forums that is happy about this. BTW...i NEVER post on forums...so to get me to post, you know i aint happy...Go back to the old player ASAP or im outta here. Thanks for listening.

It just seems like it was a huge mistake. Why wasn't it tested more extensively on a wider range of configs before trying a public beta that is, to be blunt, broken for around 30% of your customers? =\

orbitobject wrote: It just seems like it was a huge mistake. Why wasn't it tested more extensively on a wider range of configs before trying a public beta that is, to be blunt, broken for around 30% of your customers? =\

I think that's the point a lot of us are at right now. Okay, the change HAD to happen, fine. We understand why the change had to happen (Metaboli purchasing GT, and revamping things to be more efficient and to help them out of the financial hole GT was in).

I think many people still want to know not WHY... but WHY NOW. Why couldn't have it been tested a bit more, or more time spent working on having features ready at "re-launch" of the new GT? Why could the change not wait until full-screen, parental controls, leaderboards, sub-account access and those other great things were ready as well? I understand about scrapping the co-op and challenge play - it does need rebuilt or just license someone else's design and integrate it into GT.

I've heard many time WHY GT changed, but don't ever remember hearing why they changed it before it was ready. Seems like a July 1st migration would have been more appropriate.

You know, I've got a lot of respect for the mods and admins on this board for being forced to wade through the stuff that your higher ups should be reading. They're probably up in their offices sipping coffee, sitting back, with their feet on the desk. Someone's got to make sure that they see this. It's not fair that people have to do this work with no pay, other than a free broken subscription.

I'm content with the new interface but not with all of the bugs it has. To reiterate what everyone else has said, why are people being forced to pay for a beta? I've been considering subscribing, but not until this is all fixed. Also: on the blog, this update was presented as something special. Look at how much it got hyped on the blog:

http://gametapblog.com/spy-photo-reveal ... w-gametap/
http://gametapblog.com/the-new-gametap- ... g-playing/
http://gametapblog.com/announcement-the-new-gametap/

And look at this:

Quote: so buckle up and don’t worry about the potholes.

When it's in this state, that is too much to ask.

Goldenspiral wrote: I've heard many time WHY GT changed, but don't ever remember hearing why they changed it before it was ready. Seems like a July 1st migration would have been more appropriate.

While I have nothing to back this up. The metoboli merger was due to be finalized in April, so it may have been a contractual thing.

Goldenspiral wrote: orbitobject wrote: I've heard many time WHY GT changed, but don't ever remember hearing why they changed it before it was ready. Seems like a July 1st migration would have been more appropriate.

I would consider the details confidential due to business considerations , but I will say that delaying the release simply wasn't an option.

May I just point out the fact that at this point, it's rather moot? It's now near the end of May. It's been released. The old player is **sniffle, sniffle** gone

What else is there to be said?

LittlestCthulhu wrote: Goldenspiral wrote: orbitobject wrote: I've heard many time WHY GT changed, but don't ever remember hearing why they changed it before it was ready. Seems like a July 1st migration would have been more appropriate. I would consider the details confidential due to business considerations , but I will say that delaying the release simply wasn't an option.

Hmm. Orders from the higher ups then. That makes sense.

FWIW, i've not really run into problems with the player personally other than a few minor glitches. it's just a pain in the ass for the most part.

i used to have GT on my old windows xp computer. I loved playing those old games from the days of my youth. It gave out and was forced into getting a new one with Vista.

First thing I did was download GT and right away i was having problems. Now I have an icon on my desktop that is unusable. i cant delete it or put it in the recycle bin. (tells me the icon doesnt exist and gives me the option of try again or cancel). Took forever to update the new version on this new browser based system. Now after browsing around this new garbage of a web base system for a game, I go to download it, and all I get is a big blank white box with sidebar that says try these games. How can I try those when I can't download any games at all.
I have spent hours looking at these forums and they pretty much are all the same. Noone likes the new web based garbage you have put out. Luckily my old pc gave out before i was *suckered* into becoming a paying customer.
Unless you have more money than brains, I recommend everyone refuse to pay for such an obvious ploy to drain you dry of your money. Luckily I have alot of free downloaded games to play and didn't get suckered into this nightmare of garbage they call a "great game site". To all of the loyal fans who are still paying for this, I say good luck and suggest you spend your $10 a month on a game that isn't in Beta.
As for me i am going to attempt to completly remove GT from my computer...I will be checking the forums though, just incase they do get things straightened out. But by the looks of the forums, they will be broke by the end of the year due to all the unsubscribing that will be going on.

Waaaaaaaay too janky with the new player for browser based games. Way too much. The non-browswer games play AOK, and I've already paid for this year, so I'm not going anywhere for a little while (at least), but I hope whoever made the decision to switch is working hard to fix the bugs. Over the past few weeks, I've logged on occasionally and not seen a single fix, have run into the same issues over and over again, and I find that I just don't WANT to play it anymore.

Bottom line: you've got my money already. I'll enjoy Titan's Quest/Baldur's Gate for however long I've got left, but I don't think I'm going to re-subscribe. It's a great value to be able to access all these games, but when it beats the pants off of you to play them at all, you've just lost your selling point. Especially if the price is increased. Consider this a two-weeks notice, for whatever that's worth.

Props to the mods though. I've done some reading around here and I've gotta say that you've handled this with professionalism. I do, at least, appreciate that.

Yet another unhappy customer. Gametrap is now the worst service ever! Shame on you! Took my money, gave crappy service in return and now that I am fed up beyond all belief I canceled after 2 months into the year sub and you wont prorate my account. Where is my money GAMETRAP. All other unhappy users let me know ....can you spell Law Suit!

hyperjag7 wrote: May I just point out the fact that at this point, it's rather moot? It's now near the end of May. It's been released. The old player is **sniffle, sniffle** gone What else is there to be said?

youve got to agree that hyperjag7 has a preaty strong point people. This has been going on by ny far too long. All your basicly doing now is flogging a dead horse(I'll put the meaning at the end) The old player is gone and is not coming back. You had your chance to cry about it now please will you just let the Issue die?

Then there are those who complain about getting ripped off and saying GameTap has crappy service blah blah blah. There are also those who take this way too far. Prime example is the person with the comment before mine yelling about a law suit!

"Flogging a dead horse" is an idiom that means a particular request or line of conversation is already foreclosed or otherwise resolved, and any attempt to continue it is futile.

If I came off a bit rude then im sorry to everyone and the admins. I was just trying to prove a point. Thank you.

I would like to point out that this post will never reach who should be reading it, since I'm sure nobody who had any decision making power in the client going away or not is going to read it, but I'm still going to vent.

When I got my paid subscription most of the reason I decided to pay for the service was the wonderful client. There is a myriad of crappy web based game services around, if I wanted that I would have paid for one of those.

I loved the old player, it was exactly what was needed, nothing extraneous, responsive and very polished. The game lists were right at your fingertips, sorted in many ways. So far I haven't had any serious problems with the web interface to speak of other than not being able to reorder priorities on downloads at all for some reason, clicking up or down on the download list doesn't do anything except move the title. Oh and the fact its at least 10 times slower to find the particular game I want to play since every 10 games requires loading 3/4 of a page of garbage that has nothing to do with the game category I happen to be browsing. So wonderful having to wait for a flash add to load before the listing of what I really want to look at is shown.

I think my biggest beef with the new system is I was never notified it was going into place. Since I hadn't played gametap in a month or 3, I saw no notification that this abomination was going to replace what I payed for. No forum posts are not notification, I never saw a single email about this change at all which to me would be the only thing I would consider reasonably notification to customers of an online service.

If the change is necessary then it should have been done after the point where every single option in the client was provided, there is a thing called beta testing and most companies that I've seen *gasp* actually let people opt in to do the beta testing. Merger/buyout/whatever, last time I checked they still took my money last month.

Even though I love the selection and the games, I'll just download some emulators and roms for the old console games and buy the few newer ones I played.

To me without the client, there is no service since with an equal amount of effort I can find the game online in an e-store somewhere or find one of a thousand other web based game services that did not pull a bait and switch.

As a last remark the download speeds are just horrendous, from 1000-1500 K per second downloads to 20-30K per second? Horrible.

To the poster 2 above, law suits aren't going to happen. There isn't even close to enough evidence and I'm positive that somewhere in the agreement you signed is a clause that they reserve the right to change the service at any time. All you can do now is move on.

Hopefully onlive lives up to all its hype.

delassa wrote: I think my biggest beef with the new system is I was never notified it was going into place. Since I hadn't played gametap in a month or 3, I saw no notification that this abomination was going to replace what I payed for. No forum posts are not notification, I never saw a single email about this change at all which to me would be the only thing I would consider reasonably notification to customers of an online service.

I totally understand your frustration but... we did announced the changes in e-mails, in the client, on the blog, in the forums, and on the homepage. It's possible your e-mail on file wasn't current or that it got picked up by a spam filter, we tried very hard to let everyone know far in advance of the launch. I'm sorry it came as a surprise.

it finally stopped CTD but won't start any downloads no list no nothing

LittlestCthulhu wrote: delassa wrote: I think my biggest beef with the new system is I was never notified it was going into place. Since I hadn't played gametap in a month or 3, I saw no notification that this abomination was going to replace what I payed for. No forum posts are not notification, I never saw a single email about this change at all which to me would be the only thing I would consider reasonably notification to customers of an online service. I totally understand your frustration but... we did announced the changes in e-mails, in the client, on the blog, in the forums, and on the homepage. It's possible your e-mail on file wasn't current or that it got picked up by a spam filter, we tried very hard to let everyone know far in advance of the launch. I'm sorry it came as a surprise.

I received no email on the change either, but in my case it would have done no good, because I had already signed up for another year just before the change. If I had known ahead of time I would not have signed up for another year to use a browser player.

I just checked back to Gametap today and still cannot configure my X Arcade control to work with games. I would have thought that the option to set up controllers would have been the first thing fixed.

I guess I will be buying the older arcade games I used to play and stop checking in on Gametap. I used to recommend Gametap, but now I tell people to stay away from it.

This is the best example of "If it isn't broke, FIX IT ANYWAY" - A complete turn-off is this new format with the new browser.

Children will probably lose their interest quickly navigating this browser because the other way was way more fun and kinda made you feel like your turning page with each new game you would see. I think this will become a mature video game site then a gaming service site which attracts people of all ages.

They really messed up and their customer service is pathetic, how I love listening to a recording and using prompts and leaving voice messages -that makes this even more personable and adds a personal touch.

It seems like they are attempting to make this social network/gaming site without the consent of the users who play it. If I want to be social I will go to the social networking site like Facebook, twitter etc. I will not go to this site, these features are making the site more mature and less attractive thus losing it's appeal to younger and older gamers alike. I hope someone picks up the slack somewhere else, probably will drop my account in a while.

Dear Gametap customer service:

My year subscription will be up in a few months and unfortunately I will not be renewing. I liked the old Gametap service and often recommended it to friends, especially because of the great customer service I received on one occasion.

Unfortunately, the unilateral decision to yank the old client in favor of an unwieldy browser plugin caused me much grief that I do not need to go into here. I'm sure you have heard all the issues many times. I will be ordering my vintage games from other sources in the future, principally Steam and Impulse.

If there were an option to downgrade to the old client, I would definitely consider re-subscribing.

So long, and thanks for the good times.

--Woody Folsom

silvesteriv wrote: Dear Gametap customer service: My year subscription will be up in a few months and unfortunately I will not be renewing. I liked the old Gametap service and often recommended it to friends, especially because of the great customer service I received on one occasion. Unfortunately, the unilateral decision to yank the old client in favor of an unwieldy browser plugin caused me much grief that I do not need to go into here. I'm sure you have heard all the issues many times. I will be ordering my vintage games from other sources in the future, principally Steam and Impulse. If there were an option to downgrade to the old client, I would definitely consider re-subscribing. So long, and thanks for the good times. --Woody Folsom

This is exactly what I came here to say. Thank you Woody.

I don't play Gametap much, but I like it when I get enough time to play. I have been a subscriber for about two years now. Yesterday I discovered that it had switched to a browser version.

I used both IE v8 and Firefox, and it simply didn't work on either. I have gotten memory errors, "not responding" crashes while trying to load the ads, download speeds and history that are simply wrong and restart often, and most commonly, simply nothing happening when I click on buttons like "download" or "play". In both browsers, after MY FIRST DAY of use. It took me over an hour yesterday to START DOWNLOADING a single game, and I haven't had much luck since then.

Boo Gametap. You had a great idea and ruined it. Additionally, I have never heard of a company demanding money from their customers with a beta client! Would you buy a car they're still doing the safety ratings on?

I'm so fed up with this crap... I just bought a brand new system with Vista 64-bit and Gametap is totally useless... I'm for it why?

Seriously though, Vista 64-bit has been out more then long enough for you guys to have gotten things working. Aside from that, the site itself is horrible as far as load times, freezes and browser crashes and I'm on a brand new custom built gaming rig so dont even try telling me its my connection or my ethernet card or any other BS to blow me off.

Who even came up with the idioc brainstorm of getting rid of the player and sending the games through a browser anyway? Why is it when companies get a good thing going instead of just leaving it alone and keeping happy customers, they try to make it better and fail miserably...

I'm only waiting another 1-2 weeks and if I still cant download anything from Gametap my account is getting closed. People have been way more then patient about all these issues... and the site is still in beta yet you're making us pay for it. Besides all of that, the customer service is nonexistent. Instead of trying to get all these new games on the browser shouldnt you be addressing the issues that are upseting your customers? What good are all the games if you have no customers to pay you for playing them?

One last thing... recently a post was made about Gametap teaming up with Microsoft Studios... maybe they would be willing to help you get things working the way they should be.

Please ignore any typos in my rant... it's 6 a.m. and I havent slept and bored beyond belief so I'm REALLY cranky.