I found a fix for me. The gametap plugin was crashing Firefox, and in IE, would keep telling me to download it, even though I already had.
I had to uninstall the ORIGINAL gametap (the standalone app), in the process deleting all my games and save files, in order to properly complete the setup process for the web plugin in both browsers. This leads me to think the process of importing files caused the crashes, which would sync up with the time in the installation process that each browser had issues (e.g., after installing the plugin, during the part where it says it will import some stuff).

Luckily I didn't have too much I really wanted to keep, sans a few savestates for Street Fighter Alpha 3.

Edit: When I clicked Play Online on the SFA3 page, Firefox crashed...back at square one I guess. In internet explorer, the game just never starts, and my Mad Catz Fightpad (which was recognized fine in the old gametap) isn't recognized.

Part of the problem is that I'm under a limited monthly bandwidth quota from Comcast now. Redownloading my library is not possible, so uninstalling all the old content is not a choice I have.

I thought the quota was 250 GB???? And even then, it's mainly to prevent improper/illegal use of the service

ddthesm wrote: I thought the quota was 250 GB???? And even then, it's mainly to prevent improper/illegal use of the service

My quota is 250GB/month, yes. However, 40GB dissapeared in less than 12 hours due to a virus that activated on April 1st. Couple that with heavy Netflix streaming, Tivo use, Steam, GoG, and Gametap use, it does tend to get used up pretty quickly.

Quote: improper/illegal

Improper/illegal use cannot be defined purely by the amount of data. World of Warcraft uses Peer 2 Peer technology for their patching systems, and has been uploading data ever since the upcoming content patch (the major content portion) has been put up for download. Couple that with the Peer 2 Peer use that Combat Arms uses initially to download an install itself shows that Peer 2 Peer technology in itself is NOT an indication of illegal activity.

Freyar wrote: Part of the problem is that I'm under a limited monthly bandwidth quota from Comcast now. Redownloading my library is not possible, so uninstalling all the old content is not a choice I have.

What about backing up all the game data and then uninstalling? You could use the instructions on how to change download locations to figure out where everything is stored.

Granted this is sort of a last-resort option but it's out there.

Also I'm under Comcast as well.. after doing a lot of homework on that policy it seems that the 250GB represents more a guideline than a rule. Comcast only cares if you're over 250GB AND using enough bandwidth to be slowing people down in the area around you.

macnbc wrote: Also I'm under Comcast as well.. after doing a lot of homework on that policy it seems that the 250GB represents more a guideline than a rule. Comcast only cares if you're over 250GB AND using enough bandwidth to be slowing people down in the area around you.

We've spoken with Comcast representatives often. With the representatives we spoke with, we have come to the conclusion that it is a hard absolute regulation. You go over, the first time you are throttled back heavily, and sent a letter explaining that continuing "abuse" is not acceptable. Second time, the account is terminated or is throttled back to below 15KB/s.

Either way, not good.

That's why I'm trying to get my parents to switch from comcast cable to verizon, since we already have verizon internet&phone. Comcast's business practices are atrocious.

For me to go over that lame 250gb comcast limit, I'd have to download nonstop at the max speed possible on my connection for roughly 8.6 days. .-.

Sorry to hear that you were infected with Conficker (I'm assuming, since you said that the cirus activate on the first. also, 40gigs in 12 hours? I'm lucky if I can get a gig/hour I really should get fios. )

Freyar wrote: macnbc wrote: Also I'm under Comcast as well.. after doing a lot of homework on that policy it seems that the 250GB represents more a guideline than a rule. Comcast only cares if you're over 250GB AND using enough bandwidth to be slowing people down in the area around you. We've spoken with Comcast representatives often. With the representatives we spoke with, we have come to the conclusion that it is a hard absolute regulation. You go over, the first time you are throttled back heavily, and sent a letter explaining that continuing "abuse" is not acceptable. Second time, the account is terminated or is throttled back to below 15KB/s. Either way, not good.

Yikes, I thought it was more of a guideline also, like I said for improper/illegal use--guess I was not in the right. Grr and here my wife and I just got an Xbox 360...it's easy to suck away bandwidth with that thing (demos, netflix, videos, online gaming, all in front of the family tv, all even easier to do than a regular pc)

Yup, the 360 is a good eater-o-bandwidth too. What with things like TLAD, Netflix on there, Fallout 3's extra content, it's getting tight, and the wealth of stuff available online is only going to get worse.

This Firefox issue really sucks because it's a recommended browser. I hate the new browser style interface. I'm not using adblock but I can't see my gamelist or launch/download any games in my "recently played" window. I've got tons of saved games that I don't want to lose, but I'll cancel my subscription before using ie.

UPDATE: Attempted to port old cache using Internet Explorer. IE seemed to look like it worked, however on trying to access Gametap using Firefox 3.0.8 and the current revision of the firefox plugin, it still crashes. The firefox version of the plugin just doesn't seem to notice that anything has been done with the data and tries to move it again anyway, resulting in the same situation that my laptop's been seeing for 14 days.

It is possible to play via IE. (Tested by playing 2020 Super Baseball)


SECOND UPDATE:

Uninstalled GT Plugin from Firefox Browser.
Uninstalled Gametap Web Player from Add/Remove programs
Reinstalled GT Plugin for Firefox Browser

This got me past the import stage.




The following HandleID was given after the two tests: Teal-186
Test 1:

Game: 2020 Super Baseball
Browser Game
Browser: Firefox 3.0.8
USB Devices: Xbox 360 Controller (Microsoft-Based Drivers)

Crashes right after the gray game window appears, prior to the "Powered by Gametap" logo. No error through firefox, and no other error either.

Test 2:

Game: Battle Chess
Windows Game
Browser: Firefox 3.0.8
USB Devices: Xbox 360 Controller (Microsoft-Based Drivers)

Worked perfectly after download.

Uninstalling the old GameTap standalone player worked for me.

I also had the annoying Firefox (3.0.8) looping problem. The overlay for the plugin installation appears when I click "My Games", and after the installation appears to finish, I would only see the Games tab for a half second before the installation overlay reappears. Clicking continue just repeats this loop over and over. Sometimes it would hang FF, sometimes unchecking the desktop icons option would freeze the page, but not FF. It made no difference if the root domain was whitelisted in NoScript and FlashBlock. This was so incredibly irritating, I gave up for the day.

Later, I tried disabling every single Firefox addon, including the Gametap plugin, rebooting in between un/re-installs, etc. Same overlay looping problem in FF, but IE8 worked. As an experiment, I used FF to navigate to an installed game's page. The Play button appeared (not the Download button), but clicking it locked up FF. I gave up again.

After reading this thread, I tried uninstalling only the webplayer. After reinstall, FF still had the looping problem. Then I tried uninstalling the standalone player as well. Now FF was able to complete the plugin install properly. Of course, my installed games and saves and controller configurations are all nuked.

I've tried to keep a civil tone as I write this, because I don't want to come across as an insane and selfish ranter. But seriously, I've been fuming inside at the entire migration process as well as disappointed at the end results. This web portal is so much less responsive and functional than the old arrangement. Where do I change my billing details? Where are the New, Coming Soon, Staff Picks, Random Game filters? (I know there's a See All New Games link on the dashboard. It doesn't work, only pointing to the homepage. And why is it divorced from the global nav?). Portability isn't a benefit at all if this installation is involved.

Labeling the portal "BETA" like one of Google's free services doesn't make it cool. Asking a premium member to pay for a broken beta and serving advertisements for credit reports and printers makes it even more amateurish. I have to wonder how many of the silent majority that don't read or post in forums feel the same way I do. I'm only upset at the process and results, nothing personal. GameTap has certainly built up enough goodwill over the years to warrant benefit of the doubt, but this transition has been a significant hit to their credibility.

I feel the same way. I'm very close to canceling my account. I can't get half the games to launch, can't find a way to access my account info, etc. In Mozilla (the recommended browser), almost nothing works correctly. If this were a free service I wouldn't complain, but I pay for GameTap because it was the most user friendly service with an intuitive interface. Now it's horrible, and I can't find anything in the FAQ or from an admin that actually acknowledges the Mozilla problem that so many are having. If this is the new GameTap, count me out.

There are many, many threads so it was easy to miss. Yes we are aware of the issues some users are having with Firefox, the next patch should rectify some of them.

Thanks for the info, but I have to ask: Since this is a known issue, and we are paying for a service we can't use (I'm going on 5 days now), will our monthly fee be pro-rated? When does the patch come out?

WildeSilas wrote: Thanks for the info, but I have to ask: Since this is a known issue, and we are paying for a service we can't use (I'm going on 5 days now), will our monthly fee be pro-rated? When does the patch come out?

That's beyond the scope of what I can do, you should send request to customer support.

Nice try, but that link only goes to the "Ask a question" page which is basically an FAQ database. I notice that there is no direct e-mail for customer support and billing, but rather a phone number where I can leave a voice mail, the same system that everyone is complaining about all over the forums because they get no response. It would seem crappy customer service is also a feature of this new version of GameTap.

To reiterate, this sucks.

The "Ask A Question" page is also used to add tickets to our support queue.

pyetr wrote: The "Ask A Question" page is also used to add tickets to our support queue.

Rather than an email address that's the form you get to fill out to email them.

Personally, I liked the old interface. The new one isn't nearly as functional, even if it wasn't broken. Why would a company take something that works and force paying customers away from it to an interface that obviously wasn't adequately tested before being implemented? I've been a subscriber for years, but I've decided to cancel my account. Why pay for a service that I am unable to utilize? And I'm not about to waste my time trying to troubleshoot... the old interface worked just fine, why should I spend time trying to get the Web based interface to work, especially since it isn't as good (even if it DID work right).

I wish I had read all this before I signed up for the service. I really only signed up for one game, and thus far I can't get it to work at all. I've had trouble downloading it, had trouble with the add on for FF, crashed FF at least 20 times, and now I'm getting a message about my X and Y drives being mapped and I have to un-map them. No help on how... I'm considering asking for my money back. I've gotten nothing out of this site but headaches and frustration. And I REFUSE to use IE. That crashes my whole system if I try to navigate away from Google.

This has been going on since at least April and it hasn't been fixed? In Firefox 3!? And it was working before?!?

I'm in the same situation as akwkitty. Signed up so I could play one game, and now it won't even let me install the plugin. Seriously, guys, this is ludicrous.

EDIT: Oh, great. The one game I wanted to play, Planescape: Torment, is gong to be removed June 30th. Where can I get a refund?

i am been the crashing browser since April get it fixed or it shut down [

Started back up after a small break but it seemed to come back.

Firefox 3.0.10
GameTap In-Browser Player v 4.0.80.1588

This time it's on a different machine though. I'll test at home when I get to it.

I'm trying to play Baldur's Gate, but every time I get to the game's page to try to play, Firefox freezes up permanently, requiring me to close the browser entirely and start over. I'm now trying to uninstall the GT Web Player so that I can try reinstalling to see if that solves the problem, but the uninstall stops responding, so I can't get this stupid thing off my computer.


Obviously, this problem is ongoing, so I would expect a member of the Gametap staff to reply to this thread explaining how their paying customers can continue to use the service.


Edit: After giving up on the uninstall, I tried simply moving the GT Web Player folder into the Recycle Bin, but it tells me that I need permission to perform that action. This is unacceptable. Unless I get some guidance that provides a positive resolution to both of these problems, I will be canceling my subscription and demanding a refund.

Edit 2: I played about 6 hours of Baldur's Gate before this problem developed, so the system was working for me at first. I've done the standard troubleshooting, but haven't changed anything significant on my end, so it seems like the one place where problems are likely occurring is at Gametap. I'm running Firefox 3, although I've tried IE and Opera with the same result. My OS is Vista.