drewbulman wrote: ...They can't act as if services like Good old Games and Steam don't exist...and that's exactly where their former customers will end up if Gametap doesn't listen to them.

They aren't acting like they don't exist, they just aren't direct competitors. It's like saying Netflix is competing with Walmart and BestBuy.
While in a sense they are competing it's not direct because GameTap is essentially just a game rental service for PC (still a tiny market) while Steam and GoG are stores.
Most people seem to neglect that GT is trying to tap into that market as well with [url]shop.gametap.com[/url]. It's not perfect yet but the whole of GT is still getting it's kinks worked out, and it doesn't change the fact that GT primary existence was/is meant to be its "rental" service (think like Blockbuster, primarily rents movies and games but sells them as well).

NinjaPirate119 wrote: drewbulman wrote: ...They can't act as if services like Good old Games and Steam don't exist...and that's exactly where their former customers will end up if Gametap doesn't listen to them. They aren't acting like they don't exist, they just aren't direct competitors. It's like saying Netflix is competing with Walmart and BestBuy. While in a sense they are competing it's not direct because GameTap is essentially just a game rental service for PC (still a tiny market) while Steam and GoG are stores. Most people seem to neglect that GT is trying to tap into that market as well with [url]shop.gametap.com[/url]. It's not perfect yet but the whole of GT is still getting it's kinks worked out, and it doesn't change the fact that GT primary existence was/is meant to be its "rental" service (think like Blockbuster, primarily rents movies and games but sells them as well).

But this is splitting hairs, here. Your rationale is, well, rationale to the consumer...but Gametap, Steam, GoG are all businesses with the same goal of audience capture via the digital distribution of videogames. You can argue all day on why they aren't 'really' competitors, but that's a pretty poor way to run a business--and a good way to flunk out of business school. It doesn't matter what Gametap's primary existence is or is meant to be...Gametap, Steam, etc. live in a very dynamic and competitive economy, and they must play off each other for both of them to succeed.

Gametap/Steam:
http://img.photobucket.com/albums/v71/shiddy4/GS.jpg

Isn't that just splitting hairs again? The point is their different services with overlapping markets (but not completely over lapping.)

drewbulman wrote: Gametap/Steam: http://img.photobucket.com/albums/v71/shiddy4/GS.jpg

Why?

Um... no offense, but aren't we just a little off topic here?

LittlestCthulhu wrote: drewbulman wrote: Gametap/Steam: http://img.photobucket.com/albums/v71/shiddy4/GS.jpg Why?

I was trying to convey how they are, in fact, competitors. i.e. Everything I wrote before the part you quoted.

Look at how this whole discussion got started...all I was saying was that I support Gametap, and I fear for the potential loss of customers to other services if this problem isn't fixed. I also noted how I've remained a subscriber to Gametap despite not using it at any point in the last eight or so months since I've gotten a 64bit OS.

I'm sorry for comparing Gametap to another similar service, but is this not the feedback forum? As far as knocking this thread off topic a bit, I'm sorry. Seven months and 20+ pages of on-topic discussion isn't bad for an unresolved issue, though.

It's alright, no need to apologize , I just didn't understand the purpose of the screenshot.

LittlestCthulhu wrote: It's alright, no need to apologize , I just didn't understand the purpose of the screenshot.

Oh, my fault. I took it as a sort of face-palm "oh god...why..."

I dont understand how this has been a constant request for over 2 years now and not much has been resolved on the matter.

A vague "we'll have news soon" says nothing, and the added "classic" subscription model sounds more like Gametap is giving up on the 64-bit issues rather than solving them.

Feeding us the "we care deeply line" just doesnt work. You dont care enough. Theres no excuse, given such a long length of time, to find an adequate solution.

Maybe you do care, and its the driver developers that don't. But it doesn't change how Gametap doesn't care enough about the issue to find a working alternative. You conitnue to use the drivers because a change is likely to be too costly or time consuming. But hey... you "care deeply" about the issue, so that makes it all right, no?

Im hoping the popularity of Windows 7 and Microsoft's push of 64-bit really starts to have an effect on Gametap's stance of 64-bit compatibility. A proper business should adapt to changes in the markets.

XaosII wrote: But it doesn't change how Gametap doesn't care enough about the issue to find a working alternative. You conitnue to use the drivers because a change is likely to be too costly or time consuming. But hey... you "care deeply" about the issue, so that makes it all right, no?

We do care, we did find an alternative, it is time consuming.

LittlestCthulhu wrote: XaosII wrote: But it doesn't change how Gametap doesn't care enough about the issue to find a working alternative. You conitnue to use the drivers because a change is likely to be too costly or time consuming. But hey... you "care deeply" about the issue, so that makes it all right, no? We do care, we did find an alternative, it is time consuming.

I'm sorry but the amount of care that's been shown towards the paying customers in this matter is little to none. You guys act like 64 bit is something new and unusual. Well as I've said previously, it's going to be the standard sooner than later. Want more than 3 gigs of ram? you need 64 bit.

Seriously the (we're working on it line) is running a bit thin, and it's time to give your paying customers some real info. (really guys, go to a store and look at the new computers you see, Vista 64 bit all over the shelves).

We're begging you guys here, obviously if we didn't love the service then we wouldn't be doing this. Why is it so hard to tell use something besides (we're working on it)?

Zorlac666 wrote: We're begging you guys here, obviously if we didn't love the service then we wouldn't be doing this. Why is it so hard to tell use something besides (we're working on it)?

Pretty much all the information that is to be known has been told, either in this thread or in others. The current encryption driver just isn't going to cut it for 64-bit support, Gametap is investigating using the Yummy encryption engine that Metaboli's begun using for 64-bit support, but re-encoding games for it is a very laborious process. Updates will be provided as they're available as 64-bit support is important to them.

I realize that's probably not the answer you're looking for, but that's really all there is to say right now. Can't squeeze blood from a stone, you know?

macnbc wrote: Zorlac666 wrote: We're begging you guys here, obviously if we didn't love the service then we wouldn't be doing this. Why is it so hard to tell use something besides (we're working on it)? Pretty much all the information that is to be known has been told, either in this thread or in others. The current encryption driver just isn't going to cut it for 64-bit support, Gametap is investigating using the Yummy encryption engine that Metaboli's begun using for 64-bit support, but re-encoding games for it is a very laborious process. Updates will be provided as they're available as 64-bit support is important to them. I realize that's probably not the answer you're looking for, but that's really all there is to say right now. Can't squeeze blood from a stone, you know?

Anything is better than nothing like I said man. After months of begging it's at least a bit re-assuring to hear that it's being worked on, and i know you guys can't give us a date, but what are we looking at here? Weeks? Months? Another year? I'd like to know I was going to be able to make full use of Gametap before my sub runs out in december.

Add me to the list of people who will resubscribe when windows games start getting 64 bit support. My XP box died and I'm likely moving to Windows 7 from Vista. Even if the titles are added slowly some progress would be enough to get my money.

"Can't squeeze blood from a stone, you know?"

But it does appear that Gametap can squeeze $$$ out of people for a year subscription... only to find out that their new computer can only play an extremely limited set of what they paid for... and beta test a crappy web site on their customers dime instead of putting the resources into making sure their encryption works fully on Windows... their ONLY supported platform since tossing OSX... which means 32/64 bit flavors and this should NOT be portrayed as rocket science as it is insulting...

... add me to the list of angry customers that will NOT be paying for this "service" again... too bad I can't cancel and get a partial refund. I still have 9 months of a service I CAN'T USE!!!!

Is this a joke? Gametap is a complete and utter stupid company? Who doesn't have 64 bit support? "Oh its the client" Well what kind of excuse is that? That is a useless excuse, why? BECAUSE BUILD ANOTHER ONE. Let's steal their money, and run like hell when they realize they can't play their games BWAHHAHA. How hard can encryption be? I'm a java programmer and inside java are such easy ways to implement encryption. Oh and Java works anywhere too. So I don't know what kind of lame brain excuse they came up with, but it's called lazyness. And I can guarantee their staff is suffering from elliptic seizures while working on it, or are just not working on it at all, because it doesn't take long to implement this.

I have 6 computers in my house, they are all 64 bit systems. Get this: MICROSOFT HAS DITCHED 32 bit operating systems for their server OS's. So does that even give you people a hint? This is ridiculous and should be a mandatory change. People should charge them with the BBB, so dumb.

I'm glad my credit card company stopped payment.

I've bought 3 computers in the past year, and didn't even have an option for a 32 bit OS. I booted up my old p4 and the link to play or get a key won't work with firefox, and I refuse to try with IE.

I'll come back to this site when it decides to apply enough pressure on its 'driver' company to accommodate people who have bought a computer in the last year or 2.

It is awesome that Gametap offers older games. However, they do not run on my 64-bit Windows system. I hope in the near future Gametap and the third party developer fix this issue, because I will not purchase a subscription until the older games are compatible.

I think I'm going to have to cancel my subscription and renew it the second you guys get 64 bit support in there (Don't mean to sound blowhardy, just being honest). It just seems redundant that I'm now paying for games on other digital distribution services that I could be playing with the Gametap subscription I've been paying for for a year now.

I've made a list of games I've found on other digital distribution sites that I'm planning on purchasing:

"Sacred 10$
Heroes of M&M V 20$
Company of Heroes 10$
Elven Legacy 15$
Gothic 2 - 5$
Overlord -
Settlers 5 - 10$
X3 Reunion 10$
Civilization 10$
Age of Booty 10$
Titan Quest 15$"

The fact that you can play many of these games with Gametap's small monthly fee speaks to how awesome the service is...

But what isn't awesome is me mulling over 'Hm, should I buy Sacred or Titan Quest?' all the while knowing I could be playing both on Gametap right now if only they'd fix a problem that's kept me from using the service period .

I know...you guys are working on it...I know...but put yourself in a customer's shoes. How many months of 'we're working on it' can you take before you just give up? For me it was about eight months.

Don't you realize the lack of 64 bit support alienates just about ANYONE who has bought a mid-range PC at any point in the better part of the last YEAR? When it takes more than a year to get this service compatible with 64 bit OS's...something just doesn't add up.

Anyway...sad face:

http://img33.imageshack.us/img33/2425/60957306.jpg

Can you blame me for canceling until 64bit support comes out?

Not really,
But have you considered the classic pack? It's only $49.99/year (IIRC) and is 100% 64 bit ready. Some of the games on it are great fun! (Of course if you signed up during the $59.99 special, it's not that great of a deal, but be warned, you'll lose that price if you cancel.)

Well I just recently got a new computer, and thought hey let me give Gametap a try. To my dismay I find that our shiny new 64 bit Vista system can't play the games that i would like to, looking at you S.T.A.L.K.E.R. !

Anyway I will gladly upgrade to the premium membership and pay once 64 bit is supported. Now I know they say this is handled by third party, but moving forward new systems with increasingly have 64 bit OS. Especially since Windows 7 is on the horizon. The majority of people will not want to dual boot or even have access to a 32 bit OS. Gametap needs to personally fix this. It only makes sense from a business standpoint.
Again this site is a great idea and I would love to experience it in it's full glory.

Just my two cents.

tsrblke2 wrote: Not really, But have you considered the classic pack? It's only $49.99/year (IIRC) and is 100% 64 bit ready. Some of the games on it are great fun! (Of course if you signed up during the $59.99 special, it's not that great of a deal, but be warned, you'll lose that price if you cancel.)

Do you really not get it? People are subscribing to gametap to get full use of it, not to be restricted to a certain number of games. Really that's a VERY low blow to try and come in here and sell us something after we sat here for 21 pages telling you we want full support. Is there a phone number where I could contact someone for a verbal complaint, because some of you really aren't getting it through the forums.

Haus,
I don't work for GT. So I can't fix anything. And I don't care waht you buy/don't buy/etc, my only point was, for the first time in GT's short history there is an option for people who can't play the PC games to not pay as much (and get the games that still work.) I'd hate for someone to run out and buy the sonic pack for XBLA, and galaga, etc, when those games do work. This used not to be the case (and this thread still has all the old posts for when that was the case.) So I figured a little clarification was a good thing.

It's not about what is available, it's about what's not available. I think I speak for most 64 bit users when I say that the only reason I want 64 bit support is to play Windows based games. I'd wager a guess that most people asking for 64 bit support do not care about the classic pack. If we did, we would be off playing those games, not wasting time here asking for 64 bit support. Does that make it clear enough? Suggesting that people pay for a lesser pack is only going to be taken by customers as indifference to the issue.

Several months back a poster said, "It's not fair that we have to pay full price when we can only play roughly 60% of the games on GT." (I paraphrase)

I believe classic pack was a respose to this post.