To the Gametap Staff;
If the current encryption/file roller that you're using doesn't support 64-bit OSes...

GET A NEW ONE!

The problem isn't the fact that it's not compatible, the problem is the lack of doing something about it.

And don't give me that "Oh but that's hard" bull. You want one? Ask for one. I know hundreds--LITERALLY hundreds of out of work coders who would love to make one for you. If the current company that's providing your encryption system won't do it, and they're in a contract with you--Sue them. Look at that big breech of contract.

Now for the people knocking x64;
You wern't knocking PCI-E when it came out, were you? Even though it meant more than a thousand games designed to run on the AGP bus were now impossible to play? No, you took your 2.5G/T bus and chortled at the FUTURE. x64 allows much higher disk, memory, and bus performance, basically giving your hardware the software it wants. Sure, 64bit chips RUN in 32, but would you put 87 octane in a 93 octane rated engine and expect the same performance? No, you wouldn't. Man up, x64 is now. I didn't first like the idea of 64bit wide instructions, nor did I first appreciate all of the disk-to-memory performance I'd get. I do now, now that I run a double parallel raid system...IN THE SAME COMPUTER! In XP32, that'd chug the whole system down just to read a picture from one array, and the program to view it from another. Sure, the average user doesn't get much in the way of parallel raid arrays on seperate controllers, but the average user DOES get the faster memory access, faster bus response, and the support for more than 3.6GB of memory.

Since I've got your attention, I'll go over how 32bit OSes handle memory. Let's start with a list of objects that have random access memory, or memory that is considered writable.

The CPU has anywhere from 64KB to 8MB of memory on it's own. Varies by type, so we'll use my X2 4600+ as an example. It has 1MB L2 cache, 128KB of L1 cache. That's 1152KB, or 1.1MB. The northbridge on my Biostar TForce 780G has 2MB of on-die switched DRAM. We're already looking at 2200KB. That's nothing, right? My 9800GT has 512MB GDD4, and 1MB on die for the GPU. That's a total of 515200KB excluding ECC caches. Now, with that much memory, I can only have 3.43GB of system memory. For a total of 4095000KB.

However, 64bit computing doesn't address memory by bit, it addresses it by register, and registers are not bit-depedent, 64bit OSes can have as much memory as the memory controller allows. Upwards of 2TB of physical memory can be had on some AMD chips as of 2007. Currently, I do not think we have a limit reached yet and I doubt we will, as even some of the best motherboards out there can only hold 128GB. The 16 exbibytes provided by the width of the 64-bit hardware and OS, basically means we can address as much as there is.

Some of this info is theory, as there is NO WHITEPAGES on the exact method 32-bit OSes address memory, but I believe my summary saves the technical information for those who do not care. I'm fairly sure that it's handled by bit, inside of bytes by instruction. Should be accurate.

Just making my monthly stop here, looks like nothing has changed. In fact the simple bugs, like when I click my name only a blank page loads, games won't download (even ones that say they're compatible), and my account still says premium even tho it also clearly says I canceled 4/16. While I like the "idea" that they give me all the games for free since their service is borked. It does me little good being that I can't play them anyways.

I continue to hope that gametap can turn this around. Starting with dropping ties to metaboli, then bringing back the old player, and most of all supporting their player on systems built after 2006. Sadly tho, as the months tack on I see no change whatsoever, while small fires are put out the burning heap that's left of GT is still going strong.

64bit user here. Sad I can't play Thief: Deadly Shadows anymore.

I just canceled my subscription as well. Not support x64 is the most retarded thing they can do. Windows 7 is coming out, and easily 80% of all new systems running it will be x64.

LittlestCthulhu wrote: We do have an on going relationship with our current encryption provider, I'd rather them focus on getting us games instead of answering e-mails

Your "relationship" is costing you new and existing customers.

What is going to change your minds, are you waiting to get sued by a user who bought a 1 year subscription and now can't use it. Have you thought what would happen if a percentage of your customers called their credit card companies and requested a stop payment? If this happened do you think your billing provider would risk processing any more CC requests?

How about your "provider" focuses on fixing your current issues before releasing new games?

I have been a Gametap subscriber for years, and have been waiting for a long time for you guys to get your heads out of the gutter and fix this. However, I guess this is not an urgent enough issue for you. Telling your customers that you can't provide them with a time line is BS. In the year that this crap has been going on, you could have switched providers, or created your own personal drivers.

I will be contact the BBB and FTC. I urge everyone else, especially those stuck in year long subscriptions to do the same.

P.S. GET SOME QA STAFF... I found over 10 bugs during the install of the "plug-in" and trying to access my account.

I don't want to drink the proverbial 'hatorade' but, seriously, it's time to get on the 64-bit bandwagon, GT. I've seen posts from this forum dating back going on 2 years ago requesting this feature and, yet, here we are, years later, and still no 64-bit support?!

I mean, c'mon, you can't actually believe there are any valid excuses left, can you?

For the last couple of poster's, in case you missed it a few pages back. Thanks to our new ownership we are currently working on integrating a new encryption that is not only 64-bit compatible, but allows for mods and patching. No ETA as of yet but I think it is likely to roll-out this year.

youramishdaddy wrote: Now for the people knocking x64; You wern't knocking PCI-E when it came out, were you? Even though it meant more than a thousand games designed to run on the AGP bus were now impossible to play? No, you took your 2.5G/T bus and chortled at the FUTURE.

Incorrect. PCI-E video cards works just fine when they came out: http://www.techreport.com/articles.x/7335

LittlestCthulhu wrote: ...No ETA as of yet but I think it is likely to roll-out this year.

You forgot some disclaimers:
It's (likely) your own personal opinion.
It's (likely) pure speculation on your own part.

I feel scammed by gametab. There should be a big flashing warning "Will not work with 64-bit OS" before you buy the gold package. How can i go about getting my credit card refunded? I would not recommend gametab to anyone, if anything im going to advertise not to buy it. Ive never been so disapointed with a company.

If the year subscription I paid for was paused until 64 bit support was added, I wouldn't be nearly as pissed. As it is, I am being completely ripped off.

No chance of me paying Gametap any additional money at this point.

I have paid hundreds of dollars to Steam and quite happy with the service.

I've had a Gametap sub since 2006 and now it sits idle because my favorite classic PC games are unplayable thanks to a recent PC and laptop upgrade. Due to what? An incompatibility with an OS that was out before Gametap was released and in THREE years there still isn't a fix? I love Gametap but this is unforgivable.

If an admin reads this please ask your billing department to credit my account from today until this mess is fixed and extend my subscription that many days. Otherwise I'll be canceling my account and requesting a refund for the lost time.

fetuslasvegas wrote: I feel scammed by gametab. There should be a big flashing warning "Will not work with 64-bit OS" before you buy the gold package. How can i go about getting my credit card refunded? I would not recommend gametab to anyone, if anything im going to advertise not to buy it. Ive never been so disapointed with a company.

I just got gametap again after a long time of not having it. I got a new 64 bit windows (of course that's why I'm here) and now I can play...metal slug? oh cool.
I want my money back. Has anyone gotten their money back?

ever?

I feel ripped off.

If you put in a request with customer service relatively quickly after subscribing and explain your issue you should be getting a refund, however it is always a good idea to please read the system requirements before subscribing.

Why not release the games you guys finish coding, one by one? At least give the people something to play. I can download and buy Fallout trilogy from gametab and it works fine, but I cant play it from the premium pack. Whats wrong with this picture? This company is going to fail by the time it gets fixed.

fetuslasvegas wrote: Why not release the games you guys finish coding, one by one? At least give the people something to play. I can download and buy Fallout trilogy from gametab and it works fine, but I cant play it from the premium pack. Whats wrong with this picture? This company is going to fail by the time it gets fixed.

GT hasn't been a part of Metaboli for that long, so there are no games currently encoded in Yummy anyway.
Also the paid download is DRM free, the premium pack isn't. So that situation makes sense. (Also the paid download costs more than 2-3 months of GT)

fetuslasvegas wrote: Why not release the games you guys finish coding, one by one? At least give the people something to play,

Once Yummy is integrated into the player we will do just that.

LittlestCthulhu wrote: For the last couple of poster's, in case you missed it a few pages back. Thanks to our new ownership we are currently working on integrating a new encryption that is not only 64-bit compatible, but allows for mods and patching. No ETA as of yet but I think it is likely to roll-out this year.

Thank you for telling me this!
Good news!

ive been on both ends of the fence cause i am now using a computer in a different part of my house but forthe past month ive been trying to solve this on my 64 bit and i must say everyone needs to shut up. you people saying gametap did nothing wrong need to shut up cause some people payed real money for a service they are not getting and you people who cant get on to gametap need to shutup and quit blaming the people who shouldntbe blamed? the admins and forum mods. i want your to read hundereds of complaints a day that are directed in the wrong direction and not blow some steam back. the only people who dont need to shut up are the fourm mods... can you guys just tell your paying costomers wether or not game tap will work on their computers and if not when? please

Most of your questions regarding whether or not it will work on a given PC be be answered here:
http://support.gametap.com/selfservice/ ... do?id=1483

And Here:
http://support.gametap.com/selfservice/ ... .do?id=347

Regarding timeslines and potentials I reference you to LC's above post:

LittlestCthulhu wrote: For the last couple of poster's, in case you missed it a few pages back. Thanks to our new ownership we are currently working on integrating a new encryption that is not only 64-bit compatible, but allows for mods and patching. No ETA as of yet but I think it is likely to roll-out this year.

This is damn annoying. I'd love to play Hitman Blood Money. For free. But thanks to being unable to legally, I'm tempted to go to the dark side of the law.

Please, change the help page and say "We're working on it, and hoping for an Xmas release', and then quote Valve time. Just don't make it seem like you aren't doing anything about it, because that's what it looked like to me

I'm very interested in the (hopefully) upcoming 64 bit support. It would be very nice if we could sign up for a 64 bit email list to let us know when titles become available and get general 64 bit status updates, as this will determine when I move to a paid account.

I've updated the OP in this thread. I've included some information on Yummy and a sort of coarse summary of statements made by staff about it. I'll update as more information becomes available.

Metaboli forums post about the yummy player and how they have about 10 games working so far. Is there any way we can get in on some beta action?

Been sitting on 4 months now with a 64bit system and no ability to play windows games, which to be honest is wrong.

New to Gametap and was going to purchase a premium pack when I saw that my OS isn't supported. And this was the last option I had to try and play through Myst again. Was really looking forward to that and the other benefits of the service but I don't want to pay money unless 64 bit OSes are supported. Hope they get around to it soon.