I have visual studio installed on my machine, and I get a debugger option when I try to start trine. here's my log: Cyan-388

compumom wrote: hate to just repost what was posted here, but i'm having the same problems as the others. I installed the driver engine from the game's page, didn't help (100% of the times, i'm getting that the game crashed. Using Vista, and I can play Crysis on this so please don't pst "upgrade your system"). Should i try deleting it and redownloading it? Game looks really interesting, if not oddly similar to Lost Vikings >.>

Links to the current versions of DirectX and Agea PhysX are at the top of this post. I am assuming that by "driver engine" you are referring to one or both of those?

If you post your logs (directions on tech support forum page) I will be glad to take a look at them as that is always the fastest way to get help.

FredFredrickson wrote: I have visual studio installed on my machine, and I get a debugger option when I try to start trine. here's my log: Cyan-388

From a GameTap player point of view, everything looks like it launched fine based on your logs. Sounds like Trine just crashed on you and you got an option to attach the debugger since you have studio installed.

Looks like you have latest DirectX based on your logs. Are you sure you have latest Agea PhysX? Link is on the top of this post if you have any questions about that.

Tyrion wrote: FredFredrickson wrote: I have visual studio installed on my machine, and I get a debugger option when I try to start trine. here's my log: Cyan-388 From a GameTap player point of view, everything looks like it launched fine based on your logs. Sounds like Trine just crashed on you and you got an option to attach the debugger since you have studio installed. Looks like you have latest DirectX based on your logs. Are you sure you have latest Agea PhysX? Link is on the top of this post if you have any questions about that.

Yes, I just recently installed the recent physX from this forum actually. I see that it's crashing, unrelated to the debugger on my machine. any ideas?

FredFredrickson wrote: Yes, I just recently installed the recent physX from this forum actually. I see that it's crashing, unrelated to the debugger on my machine. any ideas?

Do you ever see the Trine launcher or does it pretty much crash immediately?

Do you have any 3rd party anti-virus or firewall software installed? If so, I would try disabling it and see if that changes the behavior.

We also just determined today that if you have directly or indirectly caused the Windows Firewall service to stop, it can prevent you from successfully starting PC games on some platforms. That would be something good to check with msconfig if you have a question about it.

1. Firefox 3.5.3
2. Windows 7 x64
3. Rebooting doesn't help
4. No Gametap error code.
5. Xray-707
6. Trine doesn't work
7. Burgertime works
8. N/A
9. Yes
10. The Trine settings box does appear. I select my resolution. I click
the launch button. I see my mouse icon spin, and the game just disappears. I only see my desktop.

Windows firewall service is running, and DEP and security software settings don't appear to make a difference. CPU is showing as 00 for trine launcher.

Using a Radeon 4870 with Cats 9.9

If you get the Trine launcher to appear, that rules out most of the player config / security / firewall issues.

I can see from your logs that you have the correct DirectX version. This sounds like the experience someone has if they do not have the correct PhyX installed on their machine. It could be a video driver issue too- we have had a number of early Windows 7 users that needed to update their video drivers from the vendor.

Tyrion wrote: This sounds like the experience someone has if they do not have the correct PhyX installed on their machine.

I have the latest installed from the link provided in the first post

Quote: It could be a video driver issue too- we have had a number of early Windows 7 users that needed to update their video drivers from the vendor.

I'm using the latest for my card: http://game.amd.com/us-en/drivers_catal ... ws-7-64bit

I don't have any immediate suggestions for you. Sounds like you have run through all of the known issues.

We are going to release another 64 bit PC game tomorrow. Try that one and see if it works. If it does, we will at least know that the issue is probably related strictly to Trine. If you have problems with the new title also, lets talk about some next steps to get more data about your system. If you can get a system dump using ProcessMonitor and upload it to our FTP site, I will be glad to take a look at it.

I managed to get Trine working. I downloaded Trine demo from the official game developer's website. I forced the demo to install direct x, physx, and the WMC codec (which I'm pretty sure I was missing, and that was probably the problem). The Trine demo download is located at http://trine-thegame.com/site/
Then I ran Trine demo. That worked.

Then I tried Trine in Gametap. That worked.

Then I uninstalled Trine Demo.

Then I tested Trine again in Gametap, and Trine still works.
I have a feeling that I didn't have the codec installed.

Awesome. Thanks for posting the solution.

Okay, game has downloaded (thanks) now it won't run. I did that thing where I downloaded the demo from the official site and installed everything from there, but nothing. The cursor has the "wait" symbol for a second then "teleports(?)" to the top-left corner of my screen and no game (can't even run the demo). suggestions?
Log code: Khaki-330

mcdenise81 wrote: Okay, game has downloaded (thanks) now it won't run. I did that thing where I downloaded the demo from the official site and installed everything from there, but nothing. The cursor has the "wait" symbol for a second then "teleports(?)" to the top-left corner of my screen and no game (can't even run the demo). suggestions? Log code: Khaki-330

Well, if you can't get the demo to run, that's not a Gametap issue. It's an issue between your computer's config (drivers, hardware, etc.) and the game itself. If the demo won't run, then Gametap's version isn't going to run either. I'd recommend posting in Frozenbyte's forum to see if you get any help: http://frozenbyte.com/board/viewforum.php?f=15

System Requirements

o OS: Windows XP, Windows Vista or Windows 7
o Processor: 2.0 GHz CPU (Dual-core recommended)
o Memory: 512 MB (XP), 1 GB (Vista)
o Graphics: Radeon X800 or GeForce 6800 or better
o DirectX®: 9.0c

Tyrion wrote: compumom wrote: hate to just repost what was posted here, but i'm having the same problems as the others. I installed the driver engine from the game's page, didn't help (100% of the times, i'm getting that the game crashed. Using Vista, and I can play Crysis on this so please don't pst "upgrade your system"). Should i try deleting it and redownloading it? Game looks really interesting, if not oddly similar to Lost Vikings >.> Links to the current versions of DirectX and Agea PhysX are at the top of this post. I am assuming that by "driver engine" you are referring to one or both of those? If you post your logs (directions on tech support forum page) I will be glad to take a look at them as that is always the fastest way to get help.

Ageia hasn't owned PhysX for what, a year or two now? It's nVidia (to the detriment of every PC video gamer)

I can't get Trine or Trackmania Unlimited to work. With Trine I get the launcher, then no matter what settings I pick it crashes. I have the latest nVidia driver and Physx software and the WMV codec from Frozenbyte. The Trine demo runs fine. Trackmania just pops up a window "Nadeo Launcher has stopped responding." With either I have to end-task on the Gametap player and restart my browser to play anything else or try to launch one of those again. Vista Ultimate x64. Windows problem reports look pretty generic:

Product
Trine

Problem
Stopped working

Date
10/17/2009 10:28 AM

Status
Report Sent

Problem signature
Problem Event Name: APPCRASH
Application Name: trine.exe
Application Version: 1.0.0.1
Application Timestamp: 00000000
Fault Module Name: StackHash_2977
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 000209c9
OS Version: 6.0.6002.2.2.0.256.1
Locale ID: 1033
Additional Information 1: 2977
Additional Information 2: 4154dcc88df2e0dbee447ed00a9843ce
Additional Information 3: 0abd
Additional Information 4: f0e789883530ce93c9216f7c856bab47

Extra information about the problem
Bucket ID: 1507828346

--AND--

Product
Nadeo Launcher

Problem
Stopped working

Date
10/17/2009 10:27 AM

Status
Report Sent

Problem signature
Problem Event Name: APPCRASH
Application Name: TmForeverLauncher.exe
Application Version: 1.0.0.1
Application Timestamp: 00000000
Fault Module Name: StackHash_0bc4
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 000209c9
OS Version: 6.0.6002.2.2.0.256.1
Locale ID: 1033
Additional Information 1: 0bc4
Additional Information 2: a36997f71cc56876e650817c9a93b656
Additional Information 3: 0bfc
Additional Information 4: 6b94ff5710d98c1c4d3431aaf25b8d3f

Extra information about the problem
Bucket ID: 1509656465


-- Any helpful logs I could post/send? Thanks.

Tyrion wrote: compumom wrote: hate to just repost what was posted here, but i'm having the same problems as the others. I installed the driver engine from the game's page, didn't help (100% of the times, i'm getting that the game crashed. Using Vista, and I can play Crysis on this so please don't pst "upgrade your system"). Should i try deleting it and redownloading it? Game looks really interesting, if not oddly similar to Lost Vikings >.> Links to the current versions of DirectX and Agea PhysX are at the top of this post. I am assuming that by "driver engine" you are referring to one or both of those? If you post your logs (directions on tech support forum page) I will be glad to take a look at them as that is always the fastest way to get help.

I uninstalled and reinstalled both drivers, that seemed to work, not sure why though. Might help out someone else who's having problems still.

My copy of Trine on Windows 7 32-bit is missing the localization strings in the launcher and has an obscured error message in full screen which can't be read because the text is offset to the left of the screen. After reinstall of PhysX the game will simply crash on launch. On Windows 7 64-bit the strings are there and the game launches correctly.

My 32-bit system is a 2.4GHz Intel Core 2 Duo T7700, 2GB PC2-5300 DDR2, 256MB NVIDIA GeForce 8600 GT, and my 64-bit system is a 2.66GHz Intel Core 2 Quad Q8400, 8GB PC2-5300 DDR2, 512MB XFX GeForce 9800 GT.

i also have the same problems with trine and all the other 64 bit games.
they played like a skipping dvd when i did manage to get in.
i went and bought an nvidia 8400gs 512 mb i have dx11 all nvidia updates are current.
only now for some reason all i can get anymore is 4109 and i dont have any drives mapped.
more so this new problem has spread to all games not just the 64 bit games.
open to any ideas but i have tried every thing on the support page. i even put in a request for service, but im still paying without playing.

Trine now works on my systems. Have to go through the following:

DirectX Runtime (Web Redistribtable)
Visual C++ Runtime 2005 SP1 (Redistributable)
English Localization of Windows (English set system-wide) with all compatibility/update (Non-security) installed (SP2 if Vista)
Latest NVIDIA Drivers (Or Beta)
PhysX Standalone
If using virtual drive emulators like Alcohol, update STPD

i've been trying to play this game but it gets to the part telling the story about the place then says stuff about some girl in the story then crashs at that point

Acqua wrote: I managed to get Trine working. I downloaded Trine demo from the official game developer's website. I forced the demo to install direct x, physx, and the WMC codec (which I'm pretty sure I was missing, and that was probably the problem). The Trine demo download is located at http://trine-thegame.com/site/ Then I ran Trine demo. That worked. Then I tried Trine in Gametap. That worked. Then I uninstalled Trine Demo. Then I tested Trine again in Gametap, and Trine still works. I have a feeling that I didn't have the codec installed.

This totally worked for me after making sure my drivers were up too date. Been trying to play this game for months. Awesome help.

NinjaPirate119 wrote: The GeForce 9 series and (I think) the 8 series both have a PhysX chip on the card so if you keep your video drivers up-to-date then NVidia also keeps your PhysX updated as well.

Actually, nVidia failed to bundle the software side of PhysX with the drivers or even with the Control Center software package.