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 turtix just won't start i 
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 turtix just won't start i 
voodoo7869 November 17, 2009, 6:43 pm

Joined: October 1, 2008, 5:07 pm
Posts: 3
Post turtix just won't start i
I have a windows 7 64bit system i have gotten other 64bit games to play but turtix when i click play ie window minimises and all i get is the desktop I have also tried on a vista 64bit system same problem any ideas would be useful I have the newest drivers for everything
xtreeme November 17, 2009, 8:40 pm

Joined: May 28, 2008, 6:34 pm
Posts: 229
Post Re: turtix just won't start i
Try the game again and when it crashes you need error handle so they can see the error
http://support.gametap.com/selfservice/submit.do

then post the log name

It also helps to fill this form
how-to-request-support-in-this-forum-t33565.html

Quote:
Please include the following information in any new thread requesting technical support. Just copy the template below and paste it into your post, with your answers. If you are experiencing issues installing GameTap software you only need to answer 1-3.


1. Web Browser (Internet Explorer or Firefox) & Version #:
2. Operating System (Windows XP, Vista, etc.) & Service Pack:
3. Have you tried rebooting:
4. GameTap error code (if known):
5. GameTap log handle:
6. Games affected by this issue:
7. Games that are not affected by this issue:
8. Does Aveyond work:
9. Does Burger Time work:
10. Description of problem:
Tyrion November 20, 2009, 2:15 pm
Administrator
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Joined: March 23, 2009, 9:01 am
Posts: 444
Post Re: turtix just won't start i
voodoo7869 wrote:
I have a windows 7 64bit system i have gotten other 64bit games to play but turtix when i click play ie window minimises and all i get is the desktop I have also tried on a vista 64bit system same problem any ideas would be useful I have the newest drivers for everything

You are probably hitting a bug we just fixed for our next patch. Try navigating to ../Program Files/GameTap Web Player/bin/release and modifying the file properties (right-click menu) on GameTapPlayer.exe. Check the box that says to run the file as administrator, then the next time you may be able to play Turtix.

If this fixes your problem, you can probably remove this setting after our next patch (early December).

_________________
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